We don't like writing terms and conditions, and we know you don't like reading them, but they're here for a reason, and that's to protect both you and Forest Holidays. 

So, make yourself a cup of tea (or coffee) and take the time to read our small print. If you have any further questions on our Terms and Conditions, please call us on 01766 890 288. 

It is important to us that you understand the terms on which we are making our agreement. Please read these terms carefully. These terms include important information you need to know before you book, such as:
• who we are
• how to book your break;
• how and when to pay for your break;
• information about arriving, staying and departing 
• Information we will need to know about you and your party and how we use the personal information that you provide to us. 
• how you can change or cancel your booking; 
• how to contact us

1. Who we are

Forest Holidays Ltd (referred to as "Forest Holidays/we/our/us") sells camping via our website.  It can also take bookings direct at camping locations (the "Location(s)"). We are a company registered in England and Wales under company number 8159308 and with our registered office at Forest Holidays, Bath Yard, Bath Lane, Moira DE12 6BA. Our VAT number is 880 9941 76.

2. How these terms and conditions apply to our contract

We consider these terms and conditions (the "Terms"), together with your request for booking and our booking confirmation set out the entire agreement between you and us for the supply of our services to you (“Contract”).  We intend to rely upon these Terms in relation to the Contract between you and us. 
Please ensure that you and all members of your party read and understand these Terms before you submit your request for a booking (“Booking Request”). Please note that by submitting a Booking Request, you and all members of your party agree to be bound by these Terms. This does not affect your statutory rights as a consumer. A copy of these Terms can be viewed and printed from our website for future reference.
Please ensure that you have checked your details in your Booking Request (see below) and that these are complete and accurate before you commit yourself to the Contract. If you think that there is a mistake in either the Terms or the Booking Request and a change is required, please make sure that you notify us within 24 hours of making your booking by calling us on the dedicated booking line number.
We reserve the right to change these Terms at any time and any such changes will apply in relation to any new Bookings Requests submitted after the changes are posted on the website, at the Locations or otherwise brought to your attention. Please read the Terms each time you submit a Booking Request to ensure you understand the Terms which will apply at that time as submission of a Booking Request shall signify that you have accepted to be bound by the latest set of Terms. 

3. Making a booking

How to make a booking:

In order to submit a Booking Request, you will need to complete a booking form (either on the website, over the phone or at the Location). The booking form process allows you to check and amend any errors before you submit the Booking Request to us. Please take the time to read and check your booking at each stage of the booking process, as it is your responsibility to provide us with the correct information. If you have made the Booking Request via the telephone, we will read back your details to you so that you can confirm that they are correct. 

Our acceptance of your Booking Request is our absolute discretion and will only take place once we issue an email confirming your booking containing a booking reference number or (where an email hasn’t been provided) written confirmation via the post. This written confirmation shall signify that we have accepted your Booking Request, subject to these Terms. At this point a Contract shall come into existence between you and us on these Terms.

Conditions of booking:
By making a Booking Request you confirm that:

• you are over 18;
• you have the authority of all persons in your party to book on their behalf
• if the booking being made does not include yourself that there is at least one person in your party that is at least over 18 at the time of the stay; 
• you accept these Terms; and 
• you agree that you will be responsible for any loss or damage caused by you, any member of your party or animal accompanying you. 

Our Contract binds you, (the person named on the booking confirmation) and all members of your party, including children and any day visitors. You must ensure that all members of your party are aware of, and accept these Terms. Our Contract continues until the last member of your party has left the Location, including any extension to your stay and for such time afterwards as may be necessary. 
The maximum number of people occupying your accommodation must not exceed 6 people.  We must have the full name of all guests staying on your pitch.  Visitors are only permitted between the hours of 08.30am and 20:00pm.

Booking duration:
Bookings are subject to minimum stay requirements during selected periods and according to the type of break that you choose. Our camping can be booked for single night duration's or multiple night duration's checking in on any day of the week. If you have to cut your booking short for any reason, we cannot give you a refund under our standard Terms. The maximum stay allowed is 14 days. Our Locations are for recreational use only.
From time to time, Forest Holidays may offer ‘Special Breaks’ starting on different days and / or differing durations. These Special Breaks are subject to these Terms unless we agree otherwise.

Single sex groups:
Group and single sex bookings are welcome at Forest Holidays with the understanding that from 10pm we ask guests to respect the need for privacy and quiet by other guests. The locations are not suitable for stag and hen groups looking to play loud music and use our facilities for parties after 10pm, while we also understand that not all such single sex groups are rowdy.  If you have any questions regarding the suitability of the Location for your holiday, please call the dedicated booking line.

Vehicle Conversions:
Sleeping in cars or vans is not permitted unless the vehicle has side windows and specially designed internal sleeping accommodation.  Any windows in such units should have adequate curtains or blinds to ensure privacy.  If you are in any doubt if your vehicle will be allowed on Location, please call the booking line to discuss.

4. Prices 
You will pay to us the price of your holiday as quoted by our team at the time that you submit your Booking Request.  We have two types of pitch; grass and hard standing.

Camping prices vary depending on the time of the year. Prices include VAT at the current prevailing rate.

The price includes: 
• use of your camping pitch for the maximum number of guests we indicate; and
• any other amenities or services described as included in the price of your break in the information provided to you on our website 

Prices do not include any additional services, features and facilities. Additional services, features and facilities can be added to your booking via the booking line or website.  Additional charges may apply for these such services, features and activities. Please note that with activities that are booked with one of our external partners, an additional separate agreement may be required to be entered into.
Price adjustments, promotions and discounted offers are introduced at our discretion and are subject to availability. Offers cannot be used in conjunction with any other promotion or discounted offer and may be withdrawn at any time prior to the Contract being formed. Retrospective refunds are not permitted against any price adjustment, promotion or discounted offer advertised after such time a Contract is made. Discount codes or promotions cannot be added retrospectively.

5. Payment
At the time of booking a 20% deposit will be required to secure your booking. Full payment will be taken automatically within 2 days of your arrival.
Payment for bookings can be made by Debit or Credit Card over the telephone, website or on Location.  Cheques are not accepted. 

6. Mobility requirements and special requests
Please call the booking line to discuss any accessibility needs. 
If you have a preference for a particular camping pitch, please let us know at the time of booking. We will, wherever possible, try to meet your requirements subject to availability and payment of a special request fee of £10. However, we cannot guarantee your preference at the time of booking and cannot accept bookings on this basis. 

7. Services, features and facilities
Location services can be found on the website.  Features, facilities or services referred to on the website (e.g. bike hire, pony trekking and boat hire) are subject to availability and may be supplied by third parties. We shall have no responsibility for loss, damage or injury in relation to any services, features or facilities provided or supplied by third parties. You should establish separate arrangements with those third parties.
Information about features, facilities and services at your holiday location, is, to the best of our knowledge and belief, accurate at the time of publication on the website, however, Forest Holidays cannot guarantee that these services, facilities and features will be available during your holiday.

8. Cancellation and changes to your booking
24 hour “cooling off” period
We understand that sometimes guests book in haste, or error or unforeseen circumstances arise. Our Terms provide comfort that we will cancel your booking and refund any monies paid less a £5 administration fee and any unrecoverable commitments made to external suppliers and card surcharges (if applicable).

Changes made by you
If you want to amend your booking, please notify us as soon as possible. Amendments to your booking can be made up to 48 hours prior to the start date of your holiday, subject to availability and to payment by you of a £5 administration fee.

Cancellation by you
If you want to cancel your booking, you must notify us as soon as possible and confirm this in writing. Provided the written notice of cancellation is received by us not less than 48 hours before the start date of your holiday. The deposit amount will be fortified in any cancellation.

Changes made by us
Occasionally, we have to make changes to bookings. Whist we endeavour to avoid making major changes, we reserve the right to do so in exceptional circumstances. This might include offering you one of the following:

• Change to accommodation - If pitch type that you booked is unavailable, we will in the first instance, endeavour to upgrade your pitch at no extra charge to you
• Changes in date - If the date of the booking is unavailable, we may offer you alternative holiday dates

Cancellation by us
We reserve the right to cancel your holiday. In the unlikely event of us having to cancel your holiday (except where you have failed to make full payment on time) we will offer you the choice of a full refund of all monies paid to us or the option of re-booking your holiday at a comparable standard (with you paying any additional cost or receiving a refund in respect to the price difference).  Please note that any refunds due can only be made by the original payment method.

10. Arrival and departure
Arrival time on Location is between 12pm and 8pm on the agreed date of arrival.  We do not accept any arrivals post 8pm so we kindly ask that you arrive before this time.

11. Your responsibilities when on Location
Our Location Managers are fully empowered in all aspects of Location operation and management. Forest Holidays fully supports its Location Managers in dealing with matters of policy at their sole discretion when the need arises. In placing a Booking Request you agree that you and your party will at all times comply with requests of the Location Managers.

As the person booking the holiday, you are responsible for the behaviour of all members of the party whilst on the Location. 

The pitch must be left in a clean and tidy condition. Please make our Location Manager aware of any breakages or damage caused during your stay. Forest Holidays shall be entitled to charge you for any costs or expenses it incurs as a result of any breakage or damage or a failure by you to leave the pitch in a clean and tidy condition.

You are responsible for the behaviour of all members of your party. Please show consideration to other guests, our staff and our Location. Noisy or disruptive behaviour, especially after 10pm, wilful damage to the Location, pitches or cabins or other behaviour considered by our staff to be inappropriate may result in us asking you or a member of your party to leave the Location immediately. No refunds or compensation will be given in these instances, and we reserve the right to claim compensation for damages or inconvenience caused.

To respect the enjoyment of others, we ask that noise levels are kept to a minimum after 10:00pm.

To protect our forests, the burning of wood is strictly prohibited. You are permitted to BBQ provided they are raised off the ground, in a suitable container.  All BBQ’s must be extinguished by 10pm.  In times of dry weather, when fire risk is high, we may decide to stop the use of BBQ’s.  Open fires, fire pits, wood burning, and rope swings are also prohibited for health and safety reasons.

Children remain the responsibility of their parents or guardians at all times whilst on their pitch, on the Location and during activities. Please ensure that your children are supervised at all times.

Due to the sensitive nature of the forest we ask that you dispose of cigarettes responsibility.  There are designated containers for these within the campsite. 

12. Pets
Well behaved pets are welcome, subject to you booking and paying the appropriate per pet supplement.  We have a few simple rules relating to pets that we ask you to adhere to:
1) No more than four pets may occupy any pitch  
2) No pet is to be left unsupervised by you or alone in a vehicle
3) Please do not allow pets on furniture or beds
4) Around our locations pets are to be kept on a lead at all times
5) If we, in our sole and reasonable discretion, consider your pet to be to be causing a nuisance, harm or threat to anyone or anything, or to be likely to do so, we may ask you to remove your pet from our location (without refund or compensation) or we may have it removed off site at your expense
6) Please ensure you dispose of all dog waste in the bins provided
7) For dogs additionally, they must:
a. be microchipped (as required by law)
b. have had current annual vaccination for distemper, canine hepatitis, leptospirosis and parvo virus.

13. Complaints
At Forest Holidays we do everything possible to create positive experiences in Britain’s amazing forests.  Our Location Managers are fully empowered in all aspects of operational management and are experts in dealing with policy matters and guest feedback.  Should you have cause for complaint, we would like to know, and we are on hand to ensure you have a memorable holiday.  It is essential that you contact a Location Manager immediately and log any problems that you have.  We will endeavour to resolve your issue as quickly as possible during your stay.
After your holiday, if you feel your complaint is unresolved after addressing the issues with our Location Management team during your stay, you must put your complaint in writing within 28 days of departure.  Please address your complaint to the General Manager.  Once they have received your letter they will respond within 14 days of receipt.  
We have designed this process to make sure we can help you as quickly as possible.  Please help us to assist you by following this procedure.  If you fail to do so, this may affect the timeline and outcome of the resolution offered by the General Manager.

14. Information about you
At times we may request that you voluntarily supply us with personal information. Generally this information is requested when you request information and/or services from us – i.e. when you sign up to receive our newsletter.  
What we collect
Information you give us.
When you order holidays, activities or other services, we will collect your name, contact (telephone, mail and e-mail addresses), [the names of the members of your party] and billing information, transaction and credit card information. You may also give us information about whether any of your party have restricted mobility or access requirements.
We may also ask you to provide us with information regarding your personal or professional interests, demographics, experiences with our breaks, products or other services and contact preferences in order to provide you with further correspondence about our holidays, breaks, products or other services. 
Information we collect about you. 
Some pages on our website automatically collect the following types of information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; 
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
What we do with the information we collect
We may use the information that we collect about you in the following ways:
• for administration and customer services, 
• to deliver our services to you and provide you with the information and services that you request from us,
• for marketing, including informing you about services which we offer which are similar to those that you have already purchased or enquired about (unless you tell us that you do not want to receive this information),
• to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data,
• to analyse your purchasing preferences and to ensure that the content, services and advertising that we offer are tailored to your needs and interests,
• to ensure that content from our website is presented in the most effective manner for you and for your computer, including monitoring customer traffic patterns and website usage to help us improve the design and layout of our website and provide content that is of interest to you, and to improve the services which we offer to customers.
Disclosure of your information
We may need to share your information with our service providers and agents for these purposes of delivering the services to you (for example, Hoseasons or My Personal Sanctuary). 
We may also share your information with our affiliates and/or business partners for marketing purposes or we may send you information about other organisations' goods and services, unless you have told us that you don’t want us to do this.  If you do not wish to receive marketing information from us or our affiliates and/or business partners other than the information you have requested, please indicate this on your Booking Request or contact us using the details below. You may change your mind about the permission you have given us to use your personal information at any time.
If you have provided us with information about your health or the health of members in your party so we can assist you with any disability needs, we will only use this information for the purposes for which you provided it to us.
If we (or any part of us) enter into a joint venture or are sold, transferred to or merged with another business entity or if our business structure changes, the information we hold about you may be disclosed to the new business partners or owners, although your personal information will still only be used in accordance with these Terms. 
Where we store your personal data
By providing us with your personal information, you consent to our processing your personal data for the above purposes. You also consent to our transferring your information to countries or jurisdictions which do not provide the same level of data protection as the UK, if necessary, for the above purposes. If we do make such a transfer, we will, if appropriate, put a contract in place to ensure your information is protected in the same way that it is in the UK. 
We employ security measures to protect your personal information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We may retain your personal information after we have ceased using it for the purposes set out in these Terms, or for as long as the law requires.

Your rights regarding your personal data
You are entitled to obtain details of the information that we hold about you (for which we may charge a small fee). You may also ask us to make changes to the information we hold about you or your marketing preferences to ensure that it is accurate and kept up to date. If you wish to do this, please send an e-mail to info@forestholidays.co.uk or by post to Forest Holidays, Bath Yard, Moira, Derbyshire, DE12 6BA.

Cookies
We may use information obtained about you from cookies, please refer to our more detailed cookie policy page.  
A cookie is a small file of letters and numbers that we put on your computer if you agree. We do this to allow us to identify you from other users of our website, which helps us to personalise the website to provide you with a good experience wherever possible and also allows us to improve our website. 
The cookies store small pieces of information about you, such as your name and email address. This means that on future visits to our website, we can identify past users. The cookies also allow us to recognise and count the number of visitors and to see how visitors move around the website when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.
We may access cookies stored on your computer when you visit our website in future or when you open an email from us. 
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Any cookie whose name starts with UTM is a Google Analytics first party cookie. If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu. Further information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.

15. Liability – Please read this section as it is important that you understand to what you are agreeing 

We are responsible to you for:

(a) any loss or damage that you suffer as and which is foreseeable result of our breach of these Terms or our failure to use reasonable skill and care; or
(b) death or personal injury caused by our negligence; or
(c) fraud or fraudulent misrepresentation; or
(d) any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

Subject to the matters detailed above, if we fail to comply with these Terms, we are responsible for any loss or damage that you suffer as and which is foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
We only provide use of the cabins for domestic and private use. You agree not to use the cabins for any commercial, business or re-sale purposes. Therefore we are not responsible to you for: for any:

(a) loss of income or revenue; 
(b) loss of business or business opportunity; 
(c) business interruption;
(d) loss of profit;
(e) loss of anticipated savings; or
(f) loss of data.

In all cases except personal injury or death caused by our negligence or fraud or fraudulent misrepresentation, our maximum liability to you for the total of all claims arising out of your booking with us shall be no more than to refund the amount paid by you for the holiday less any cancellation, insurance, amendment or other separate charges.

As our Locations are set in a forest environment, we cannot accept responsibility for any damage, injury or inconvenience caused by plants or wildlife.

We are not responsible for anything which adversely affects your holiday which occur due to events which are outside of our control (i.e. that we could not, even with due care, have foreseen or avoided). Such circumstances include (amongst others) war, civil unrest, industrial action, terrorist activity, natural disaster, fire, adverse weather conditions, foot and mouth disease. We will endeavour to manage any problems caused as a result of such an event but shall not be liable to you for any losses caused by such event.

Reference to any products, services or other information belonging to third parties does not imply or constitute an endorsement, sponsorship or recommendation by us. Links to other services not operated by us are provided solely for your convenience. We are not responsible to you for any products, services, or other information provided by third parties.

We are not liable for damage to or theft of your personal possessions and we encourage you to ensure that you have adequate cover under your existing home contents, travel or any other applicable policy for the length of your stay.

16. Communications between us
When we refer, in these Terms, to "in writing", this will include e-mail.
To cancel a Contract in accordance with your legal right to do so as set out in clause 9, you can either send us an e-mail or letter. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or by the post-date mark we receive on the envelope. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
If you wish to contact us in writing for any other reason, you can send this to us by e-mail or by pre-paid post. You can always contact us using our booking telephone line.
You can contact us by e-mail to 03330 110 495; post to Forest Holidays, Bath Yard, Moira, Derbyshire, DE12 6BA; and telephone line on 03330 110 495.
If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your booking.


17. Other important Information
Any photographs, descriptions or advertising we issue, and any descriptions or illustrations contained in our promotional material or on the website, are issued or published solely to provide you with an approximate idea of our Locations and the services. All due care and diligence is exercised in the production of such information, and information concerning our cabins and their facilities has been compiled as accurately as possible by our own staff and has been checked at the time of going to press. However, there may be time when certain amenities are temporarily not available and it is possible, particularly in the off peak season, that a facility we have described may have been modified or is not available. Such situations may be dictated by local circumstances, unsuitable weather conditions, necessity for maintenance or redecoration. 

This Contract is between you and us. No other person shall have any rights to enforce any of its Terms. 

You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

These Terms and any non-contractual obligations relating to these Terms shall be governed by and interpreted in accordance with English law. This means a Contract for a camping booking purchased through us and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceeding in Northern Ireland, and if you are a resident of Scotland, you may also bring proceeding in Scotland. This contract shall be concluded in the English language.